Frequently Asked Question

No, we don’t have a physical storefront at the moment. However, YEG local pickups can be arranged in the West End of Edmonton (Rosenthal area) close to the Costco on 7259 Winterburn Rd. Please note that pickups are by appointment only.

Yes, we’re happy to offer FREE Local Pickup in West Edmonton (Rosenthal area) close to the Costco on 7259 Winterburn Road by appointment only! You’re welcome to arrange a pickup any day of the week, between 9 AM and 8 PM.

Orders are usually ready within 1 - 2 days. We’ll email you to arrange a convenient pickup date and time once your order is prepared. As the pickup location is NOT a retail store, we kindly ask for your understanding that visits are by appointment only. Thank you.

We can hold your order for up to 7 days. Unfortunately, we’re unable to hold orders beyond this timeframe sorry,,

Once your plants are ready, we’ll reach out via email to arrange a pickup or delivery date, time that works for you.

For the smoothest experience, we suggest placing your order closer to the day you plan to receive it. Thank you so much for your understanding!

Yes, we offer weekend plant deliveries within Edmonton and the surrounding areas for an additional fee. Delivery to Edmonton, St. Albert, Spruce Grove, Stony Plain and Devon ranges from $5 to $15, depending on the area. The delivery fee for Sherwood Park, Beaumont, Nisku, Leduc is $15.

Weekend Delivery is only available for the areas listed above. We sincerely apologize if your location is outside of our current delivery range, and truly appreciate your understanding and support. Delivery rates may vary during Winter months due to weather and road conditions. We’ll notify you in advance if there are any changes.

Free Local Delivery is available for orders over $250 to all of the areas listed above. The delivery fee will be automatically adjusted at checkout.

Please note : The website will automatically apply a $15 weekend delivery fee. If your area qualifies for a lower delivery rate, we will provide a cash refund when delivering the plant to you. We apologize for any inconvenience caused by our system setup and greatly appreciate your understanding.

If you'd like to confirm the delivery fee for your location, feel free to send us an email before placing your order, and we will get back to you as soon as possible. Once your order is ready, we’ll coordinate a convenient delivery date and time with you.

We offer Canada-wide shipping via Purolator, UPS, and FedEx Express. Some plants are available for local pickup & delivery only, this will be clearly noted in each post. We apologize for any inconvenience and appreciate your understanding as we work to ensure smooth and safe deliveries. Important : We DO NOT ship to P.O. boxes.

・Local Pickup (Edmonton, West End Rosenthal area) - FREE

・Weekend Delivery (Available within Edmonton and surrounding areas, including St. Albert, Spruce Grove, Stony Plain, Devon, Sherwood Park, Beaumont, Nisku and Leduc) - $5 - $15.00

・Express Shipping to Alberta (Includes heat pack and insulation) - $35.00

・Express Shipping to All Other Provinces (Includes heat pack and insulation as needed) - $48.00

Orders of $500 or more ship for FREE across Canada. The shipping fee will be automatically adjusted at checkout.

Please note that while we take great care in preparing and shipping your order, unforeseen issues such as misplacement, theft, delays, damages, or other courier-related incidents may occur during transit. As these circumstances are beyond our control, we kindly ask for your understanding and encourage you to consider and accept the inherent risks of shipping before completing your purchase.

At this time, we regret to inform you that we do not offer international shipping. We sincerely apologize for any inconvenience this may cause.

All shipments are processed on Mondays and Tuesdays each week. If there is a holiday, long weekend, or extreme weather conditions, shipping will be delayed until regular business days resume or conditions improve. We’ll also post updates on our social media for the latest news.

To combine a new order with an existing one - whether for shipping or local delivery, please enter the code 'COMBINEORDERS' on the 'View Cart' page before proceeding to checkout.

Please include the order number of your existing (or pending) order in the 'Order Special Instructions' box. This helps us match and group your orders accurately.

Important : Combined orders must be placed under the same name and address, and can only be shipped or delivered to the same location. Once combined, orders cannot be split or sent to different addresses. Orders that don’t meet these criteria may be processed separately.

We truly appreciate your support in helping us make every transaction as smooth and joyful as possible ◡̈

Yes, the shipping cost includes our Winter Kit, which provides insulation and heat packs to safeguard plants during transit. It also covers cushioning and foam to ensure the safe transport of our Homemade Crafts and Plant Essentials.

If your province is already experiencing colder temperatures, you’re welcome to let us know - we’re happy to include one or two heat packs (depending on the package size) to keep the plants cozy on their journey.

However, when the weather hasn’t reached consistently low temperatures, adding unnecessary heat can sometimes harm the plants. That’s why we recommend deciding based on your local conditions, so your plants travel in the safest way possible.

Winter Shipping : During the colder months, we automatically include heat packs and insulation for express shipping to help protect the plants from temperature stress. We carefully monitor weather conditions and may delay shipping if temperatures are too extreme to ensure your order arrives safely. If you have specific concerns or preferences, feel free to reach out, we’re happy to work with you on the best possible shipping time.

Yes, the plants you receive will match the specific plant shown in the listing photos. We make every effort to provide accurate descriptions and include the date each photo was taken for your reference.

However, please note that color tones may vary depending on individual device settings and lighting conditions, which are beyond our control. Additionally, minor imperfections - such as small blemishes or natural leaf variations, especially in highly variegated plants are part of the plant’s natural growth and may also occur during transit. These slight cosmetic changes do not affect the plant’s overall health or growth. Rest assured that each order is handled with the utmost care and attention before shipping.

If you have any concerns, feel free to contact us before placing your order. We’ll gladly provide updated photos of the product whenever possible.

We take great care to ensure that all of our Plants, Homemade Crafts, and Plant Essentials are in excellent condition before shipping. Each order is carefully packaged to provide the best protection during transit, and we have experience managing weather conditions to help sensitive plants travel safely.

Once your package is handed over to the courier, its handling is beyond our control. This includes potential delays, damage, or loss during transit. As such, all sales are FINAL, and we are UNABLE to offer Refunds, Returns, Replacements, Cancellations, or Exchanges for these situations. We kindly ask for your understanding, as shipping carries inherent risks shared by both buyers and sellers.

Rest assured, we thoughtfully prepare every package to give your plants and items the best chance of arriving safely. If any concerns arise, feel free to reach out, we’re happy to offer guidance to help address them.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding.

We kindly remind you that all sales are FINAL. Unfortunately, we’re unable to offer Returns, Trades, Refunds, Replacements, Cancellations, or Exchanges. We encourage you to carefully review the description and ensure you’re satisfied with the current condition of the plant / product before making a purchase.

Ensuring top-quality products is at the heart of what we do. For our plants, we dedicate time and care to ensure they are well-rooted and showing vibrant new growth before they are offered for sale.

In addition to Plants, our Homemade Crafts and Plant Essentials are thoughtfully designed and selected to complement your green journey. Once new products are ready, we’ll share updates on our website, Instagram, and Facebook Marketplace.

Thank you for being here and supporting our small business. Stay connected with us to see what’s coming next!

At this time, we don’t offer in-person viewings or nursery tours. However, we’re happy to assist you! If you’re interested in any of our Plants, Homemade Crafts or Plant Essentials, please don’t hesitate to reach out. We’ll gladly provide up-to-date photos or videos via E-mail to help you make your selection.

Thank you for reaching out! You can contact us by clicking the 'Contact Us' button on our website, sending us an email, or messaging us through Instagram and Facebook Marketplace.

Please note that occasionally, messages sent through Facebook, Instagram, or even our website may get filtered into hidden or junk folders, which can cause delays in our response. Response times may also be affected by the high volume of spam we receive. We kindly ask for your patience if you don’t hear back right away - we do our best to check all inboxes regularly and respond as soon as possible.

At this time, email remains the most reliable way to reach us, so if your inquiry is time-sensitive, we recommend sending us an email directly. We'll get back to you asap! Truly appreciate your patience and thank you so much for supporting our small business!